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We would like to inform you that Thuraya has announced the Thuraya Fax Service Discontinuation as of July 1st, 2021. Please see more details from Thuraya below.

Why is the fax service being discontinued? Fax is a legacy service with most Thuraya customers already migrated to a more advanced solution. As Thuraya is currently upgrading their core network from 2/2.5G to 4G ready technology – an important milestone and requirement to continue delivering quality solutions, they decided to discontinue this outdated technology.

What happens to the monthly fee for fax service? A monthly fee is currently applicable on subscription to ‘Fax and Data 9.6kbps.’ On July 1st, 2021 the Thuraya Fax Service Discontinuation will be complete and the fax service will no longer be available for activation. The monthly fee for customers who have subscribed to ‘fax only’ shall be discontinued by Thuraya.

If you have any questions at all please feel free to contact us at any time: Contact Us.

Apollo Satellite is committed to serve our customers with the highest quality of service that we can provide. We believe in providing our deserving community superior customer support. APOLLO customer service is based on five core values: A win-win attitude, being humble, wow in service, efficiency and quality, and teamwork.