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IsatPhone 2 Support

IsatPhone 2 Support

Connecting to the satellite

Switch your phone on, hold down the red key for a few seconds until the screen lights up. The Inmarsat logo will appear followed by the main screen.If prompted to enter a PIN, enter the PIN code. The PIN is originally set by your service provider which you can reset.

Setting up SIM PIN code
Select Menu > Settings > Security > PIN request and select On. You will be asked to enter your SIM’s PIN code. If you make an error entering the number, press Cancel to clear the digits and re-enter. Press the center selection key or OK. The default 4-8 digit code for SIM PIN is 8888. The default setting is off. To change the PIN code stored on your SIM card, select Menu > Settings > Security > Set PIN. Enter the existing PIN code, then the new PIN. Repeat the new PIN to confirm it.

Satellite Connection

Stand outside with a clear view of the sky with the phone antenna pointing upwards. There must be a clear line of sight between the phone’s antenna and the satellite. The more sky you can see the stronger the signal should be from the satellite. If open sky makes up about 70% of your view when you look up, then the signal should be strong.

Making Calls

Enter the full international number by dialing either + (hold down the 0 key for 3 seconds) or 00, country code, area code (without the leading 0), telephone number and press the green key , eg. 00 44 1621 123456 or + 44 1621 123456 . A Calling message and the name of the person being called (if listed in your Phonebook or SIM contacts) will display on the screen. When the call is answered, the screen will show the call time in minutes and seconds. To end the call press the red key .

Making & Receiving Calls

  1. Switch on your phone by holding down the red key for several seconds
  2. Stand outside with a clear view of the sky and the antenna pointing upwards
  3. Check your phone is connected to the satellite network – Inmarsat is displayed at the top left of the screen
  4. Ensure you have at least two bars of signal strength
  5. Ensure there is sufficient battery power
  6. Ensure that your phone has a GPS fix – the GPS fix required icon is not displayed
  7. Dial the full international number and press the green key, eg. +44 1621 123456
  8. To end a call, press the red key
  9. Switch off your phone by holding down the red key until the screen shuts down

Messaging

Using the message menu:
Select Menu > Messaging. Select any one of the following options and press the center selection key or select Options > Open.

The functions are:
New message – to create a new message
Inbox – to store received messages
Outbox – to temporarily store messages waiting to be sent. Messages are placed in Outbox, for example, when your phone is not connected to the network. If sent, messages will be stored in Sent. If unsent, messages will be stored in Drafts
Drafts – when a message is written but not ready or able to be sent, the message is saved here
Sent – to store the sent messages. If you want your sent messages to be saved, select Menu > Messaging > Options > Settings > Text msg settings > Saving sent messages and select On

 How do I dial from my IsatPhone 2 phone?
Consider your phone as another country. This means that you ALWAYS need to dial the international access code of the country your are calling to even if you are physically inside that country. For example, to call the USA, you must dial 001 123 123-4567 or to call Belgium, you dial 032 2 123-4567.

Calling Inmarsat satellite phones from the United States/Canada explained:

  • 011 – US International code; must be dialled first for all international calls made from the USA or Canada
  • 870 – country code for the Inmarsat network
  • phone number – 9 digits
  • Calling from US to Inmarsat international dialling format: 011 + 870 + ??? ??? ???

How do people send a text message to my phone?
There are two ways, first is by email. To do this you simply send it as follows: [email protected] The other method is to go to our Send SMS Page and send an SMS for free as well.

How do I make an emergency call from my IsatPhone 2?
Please be advised that currently, emergency calls are only possible in the US. To make an emergency call in the US dial 911 or 112. The call will be put through to a call center which will connect the call to the appropriate emergency service. Alternatively, Menu > Contacts > Emergency numbers, can be selected on the phone. Dialing 911 or 112 (in the US) over rides all security locks and bars on the phone. An emergency call is free of charge.

What does Texting Cost from the IsatPhone 2?
Texting costs are described as SMS or short messaging on the rate chart on our website. A message may be undeliverable because of problems on the receiving side of the communication such as mail filters or mail-box-full errors or even wrongly typed addresses. For this reason, outbound messages are billed per recipient whether or not they are deliverable. Up to 10 outbound messages can be concatenated to form a 1600-character “long” message which would be billed separately as a series of 160-character maximum regular SMS messages.

Can I send a Text Message to Another Satellite Phone or Cell Phone?
Yes, IsatPhone short messaging to other IsatPhone units, other types of satellite phones or to cellular services is possible and is called text-to-text messaging. IsatPhone-to-Email is called text-to-email messaging. Both features allow standard texting and predictive texting. The predictive texting feature can be toggled on and off using the button at the bottom right of the keypad. Each individual outbound message has a maximum size of 160 Latin characters (or about 74 non-Latin characters). Up to 10 outbound messages can be concatenated to form a 1600-character “long” message which would be billed separately as a series of 160-character maximum regular SMS messages.

How do I make a Call to My IsatPhone?
You can make an international long-distance call from any landline to your IsatPhone mobile satellite phone. The 870 part of your mobile number is the Inmarsat “country code”. The calling party will pay for the call at whatever rates have been agreed to between the calling party and its international long distance carrier. Be advised, the rates for these calls can be very expensive. Contact your landline or cellular provider to verify rates.