Wideye iSavi
Quick Start Guide

Wideye iSavi Quick Start Guide - Wideye iSavi Feature Image

Wideye iSavi Satellite Hub @ Apollo Satellite Communications


Quick Reference

Wideye iSavi Quick Start Guide - Quick Reference Overview


Step One:
Getting Started

Wideye iSavi Quick Start Guide - SIM Card Installation

  • Insert the Micro-SIM card with its gold contact facing down

    Important Note: Ensure your iSavi is off before removing or installing the SIM card


Step Two:
Attach the Battery

Wideye iSavi Quick Start Guide - Attach the Battery

  • Attach the battery gently in the direction as shown until a click is heard


Step Three:
Charging Your Device

Wideye iSavi Quick Start Guide - Charging Your Device

  • Insert charger lead and then plug the adapter into a power source

  • Your iSavi should be charged 8 hours before first use

  • Charging will cease automatically once the battery is fully charged

  • You can check the battery level by pressing the “Battery Power Indicator Button”


Step Four:
Power On and Connect

Wideye iSavi Quick Start Guide - Power On and Connect

  • After charging, place your iSavi outside in a position with an unobstructed view of the sky

  • Press and hold the power button for 5 seconds to switch on your iSavi – Leave it for a minimum of 1 min

  • Your iSavi must acquire a Global Positioning System (GPS) fix before you can connect to the network for the first time

  • Important Note: The GPS location information is required for the iSavi to assist you in pointing it correctly to the satellite


Point the Terminal and
Connect to the Network


Method One: LED
Visual Pointing Mode


Step One

  • Make sure you place your iSavi in the open air with an unobstructed view of the sky – your iSavi needs to be pointed towards the satellite in the correct direction to ensure connection to the satellite network

  • Important Note: In some cases, you might encounter magnetic interference, this issue is explained in further detail below in the section named “Magnetic Interference”


Step Two

Wideye iSavi Quick Start Guide - LED Pointing Mode Step Two

  • Tilt your iSavi up or down in the direction of the flashing green light until both “up” and “down” LED’s are solid green


Step Three

Wideye iSavi Quick Start Guide - LED Pointing Mode Step Three

  • Turn your iSavi left or right in the direction of the flashing green light until both “left” and “right” LED’s are solid green


Step Four

Wideye iSavi Quick Start Guide - LED Pointing Mode Step Four

  • When all four tilt and turn LED’s are solid green, press the flashing “Exit Pointing Mode” button – your iSavi will now connect to the network


Magnetic Interference

Occasionally, if your iSavi is in close proximity to ferrous objects. the sensors will have difficulty determining its correct orientation.

When this happens, the LED’s will flash in the following sequence while the magnetic interference message will appear on your IsatHub Control app:

Wideye iSavi Quick Start Guide - Magnetic Interference

The following steps should
resolve this issue:

Step One

  • Move your iSavi to a new location – ensure your terminal is situated away from other electronic devices, metal objects and appliances the generate RF noise


Step Two

  • Press the “Exit Pointing Mode” button once to exit from this state and repeat the steps of the LED Visual Pointing Mode procedure – the above LED’s status will appear again if the new location is still having magnetic interference – repeat step 2 until the LED’s status indicates the LED Visual Pointing Mode

  • If this doesn’t solve the issue, please try the Method Two: Audio Assisted Pointing Mode explained below.


Method Two: Audio
Assisted Pointing Mode


Step One

  • To switch into audio assisted pointing mode, press and hold the “Exit Pointing Mode” button for 5 seconds when you iSavi is in LED visual pointing mode

Wideye iSavi Quick Start Guide - Exit Pointing Mode Button

  • All 4 LED’s will be flashing green when the audio assisted pointing mode is activated

  • The beeping sound indicates the signal strength – the frequency of the beeping will become nighter when the signal is stronger


Step Two

Wideye iSavi Quick Start Guide - Tilt 45 Degrees

  • Tilt the terminal up to 45 degrees from laying horizontal


Step Three

Wideye iSavi Quick Start Guide - Turn Device to Connect

  • Turn the terminal slowly clockwise or counterclockwise until the beeping frequency is maximized


Step Four

Wideye iSavi Quick Start Guide - Tilt Device Up or Down

  • Tilt the terminal up or down slowly until the beeping frequency is maximized – fine tune the position until no further increase of the beeping frequency is heard – “Exit Pointing Mode” button will turn to flashing green when the signal strength is satisfactory for network registration


Step Five

Wideye iSavi Quick Start Guide - Exit Pointing Mode

  • Press the “Exit Pointing Mode” button to exit antenna pointing mode and start network registration


Method Three:
IsatHub Control App


Step One

  • Download the IsatHub Control app from the iOS App Store or Google Play on your smart device(s)

  • Important Note: Data downloaded over the iSavi is chargeable, so use a free data service to acquire these apps whenever possible


Step Two

  • Connect to your iSavi over the Wi-Fi by selecting it from the list of available Wi-Fi network – the default Wi-Fi network name (SSID) and password can be obtained from the product label on the rear of your iSavi or the label on the packaging box


Step Three

  • Follow the on screen instructions and press “Pointing assist” for specific help


Accessing Data
and Calls


Step One

  • Connect to your iSavi over the Wi-Fi by selecting it from the list of available Wi-Fi networks – the default Wi-Fi network name (SSID) and password can be obtained from the product label on the rear of your iSavi


Step Two

  • For smart device control of your iSavi, open the IsatHub Control app and follow the instructions presented to get started – refer to the “Pointing Assist” functionality in the IsatHub Control app

  • For control of your iSavi using your web browser, access the web console by opening any web browser and type https://iSavi or https://192.168.1.35 into the address bar


Step Three

  • To access your chosen control interface, the default credentials are:
    Username: admin
    Password: 1234


Step Four

  • Once your iSavi is connected to the network, you are ready to start making calls or sending text messages on any iOS or Android smart device with the IsatHub Voice app

  • The IsatHub Voice app is available from the iOS App Store and Google Play – it is advised to install the application using a free data service before connecting to the iSavi satellite terminal


Step Five

  • Once your iSavi is connected to the network you are ready to start a data session – Press “Connect Data” button to begin and “Disconnect Data” to end all connection to the Internet

  • The web console provides data access through the “Activate Data Connection” button on the Home page when using a web browser


Powering Down and
Detaching the Battery


Step One

Wideye iSavi Quick Start Guide - Power Button

  • Press and hold the power button for 5 seconds to switch of your iSavi


Step Two

  • The powering down process takes about 20 seconds – wait until all the LED’s are off


Step Three

Wideye iSavi Quick Start Guide - Battery Latch

  • Pull down the battery latch in the direction as shown


Step Four

Wideye iSavi Quick Start Guide - Detach the Battery

  • Remove the battery pack gently as shown

  • Important Note: Ensure your iSavi is off before removing the battery pack – the battery pack can be charged separately without being attached to your iSavi as well